Background

Managing Customer Service

0 min(s) total • 1 class(es)
Last updated Jan 05, 2022
0.0 (0)
By RIL

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This short course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. 

Course Price

Free

Courses Includes

Identify ways to establish links between excellence in customer service and your business practices and policies.

What you'll learn

Develop the skills and practices that are essential elements of a customer service-focused manager and also recognize what employees are looking for to be truly engaged.

Identify ways to establish links between excellence in customer service and your business practices and policies.

Recognize who the customers are and what they are looking for, also develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

Course Content

Section: 1

1 class(es)

Course Module

0 min(s)

Description

•Service is a philosophy—not a department, a program, or a policy.



•Service means meeting customer expectations.



•Service is not always natural, automatic, or coincidental.

Requirements

Ability to read, write and execute the lessons learnt. A peaceful environment, good internet connection and data access to stream the video. Discipline to go through all three modules within a max of 14 days for smooth flow.

RIL

0

1 Students enrolled

1 Classes

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