Background

Critical Elements of Customer Service

0 min(s) total • 1 class(es)
Last updated May 13, 2022
0.0 (0)
By RIL

Customer service is the way you treat the people who support your company. These can be paying customers (external customers) or staff members (internal customers).People who provide good customer service earn psychological benefits in addition to any rewards offered by their company.

Course Price

Free

Courses Includes

Demonstrate a customer service approach Understand how your own behavior affects the behavior of others Demonstrate confidence and skill as a problem solver Apply techniques to deal with difficult customers

What you'll learn

Demonstrate a customer service approach and Understand how your own behavior affects the behavior of others.

Demonstrate confidence and skill as a problem solver.

Apply techniques to deal with difficult customers and Make a choice to provide customer service.

Course Content

Section: 1

1 class(es)

Course Module

0 min(s)

Description

•Demonstrate a customer service approach



•Understand how your own behavior affects the behavior of others



•Demonstrate confidence and skill as a problem solver



•Apply techniques to deal with difficult customers



•Make a choice to provide customer service

Requirements

Ability to read, write and execute the lessons learnt. A peaceful environment, good internet connection Discipline to go through all modules

RIL

0

2 Students enrolled

1 Classes

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